EzyFit Health & Fitness
About EzyFit
EzyFit is 100% locally owned and the Sunshine Coast’s largest 24hr Health & Fitness Club. EzyFit has created a community-orientated club where members become friends and have a great time getting fit. With 70+ classes per week, 2000m2 of floor space, three group fitness studios, a ladies only room, an open floor plan with a large range of free weights, and cardio equipment powered by Technogym, EzyFit offers an energised and exciting environment where members see real results.
Challenges faced
When Adam and Joey Mogg bought EzyFit Health & Fitness Club in 2015, they inherited an existing member database and direct debit billing system. That system had over 17,000 entries comprising current and past members, in addition to children using the crèche.
Communication to members was almost non-existent and the true number of members was unknown. It was frustrating for the new owners who couldn’t effectively run their business. The inherited direct debit billing provider was also difficult to talk to and email responses were at least 24 hours apart, administration processes were slow and the system didn’t allow for multi-tasking. There were also too many steps and screens to undertake simple administration procedures— i.e. adding a new member.
I wish we’d made the move to PaySmart sooner as it was most definitely one of the best business decisions we’ve made
Client Perspective: PaySmart Solution
We worked together with PaySmart through the initial transfer process. They took it upon themselves to inform all of our members of the change in our direct debit billing provider. That in itself was a significant weight off our shoulders, as we knew it was a big and very important job.
The support from PaySmart was, and continues to be, top class. Our local PaySmart Business Development Manager has been great. He goes above and beyond and shows genuine care to us as a client. He visits us regularly, often of his own accord, just to see how we’re going. And whenever we’ve had a question, it’s been answered or resolved on the same day.
