Meet the Team

BDMs

Your Business Development Manager

One of the most important and valuable services you will receive as a PaySmart Business Partner is provided to you by our Business Development Managers (BDMs).

They have the ability to navigate around a business and engage with all the appropriate stakeholders ensuring that there is universal ‘buy-in’ and optimal use of the PaySmart products and systems.

The primary function of your PaySmart BDM is to assist with all your billing services and payment requirements including;

Personalised staff training on all PaySmart systems and technology

Know-how on how to best integrate direct debiting into your business.

Marketing consultation to ensure you grow your share of the local market.

Business consultation and insights to ensure you are kept up to date with the latest industry trends and opportunities.

Alex Trollope (QLD & NT)

Alex is a highly motivated business development manager with a strong commitment to client service. He is driven to help […]

Alex Trollope (QLD & NT)

Alex is a highly motivated business development manager with a strong commitment to client service. He is driven to help clients establish reliable cash flow that nurtures their success and growth, and to maximise the benefits of their partnership with PaySmart.

Alexandra Thompson (NSW & ACT)

Alexandra brings a wealth of knowledge and entrepreneurial energy to the PaySmart team. With extensive experience in the health and […]

Alexandra Thompson (NSW & ACT)

Alexandra brings a wealth of knowledge and entrepreneurial energy to the PaySmart team. With extensive experience in the health and fitness sector, Alex has helped multiple SME businesses succeed by developing effective operational frameworks based on industry best practice. Alex provides a gateway to PaySmart’s comprehensive direct debit billing service but her main focus is on helping her clients capitalise on industry opportunities and is driven toward helping achieve their business goals.

Tarin Moloney (VIC & TAS)

Tarin has spent more than 14 years working in business management roles with clients from a broad range of industries. […]

Tarin Moloney (VIC & TAS)

Tarin has spent more than 14 years working in business management roles with clients from a broad range of industries. She is highly experienced with the PaySmart systems and knows how to deliver maximum benefits from them. Tarin values the close working relationships she has with clients and is passionate about helping them achieve their goals of building profitable and successful businesses.

Tyler James (WA & SA)

With a background in sales, training and management, predominantly in the health, wellbeing and fitness sector, Tyler James brings a […]

Tyler James (WA & SA)

With a background in sales, training and management, predominantly in the health, wellbeing and fitness sector, Tyler James brings a wealth of experience to the PaySmart team in Western and South Australia. Tyler owned her own gym for five years, and also provided holistic therapy services to the corporate and sporting industries. She is passionate about mentoring people to achieve their potential and is dedicated to helping them create wealth and happiness in business and personal realms.

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Every PaySmart Business Partner has a dedicated BDM allocated to their account. A locally based representative, with local knowledge and industry experience

CAMs

Your Account Managers

Your dedicated Account Manager will assist you with WebExpress and systems training, account management, or any other assistance you may need to optimise your PaySmart product or service experience. Just like our Customer Service team – your Account Managers are highly skilled and experienced in your industry.

Cameron Searles

Cameron is known as the ‘Old-man’ of PaySmart, being an integral part of the team since 2006. Cameron has worked […]

Cameron Searles

Cameron is known as the ‘Old-man’ of PaySmart, being an integral part of the team since 2006. Cameron has worked over 30 years in finance, helping his clients efficiently navigate their billing process and business operations. Cam’s moto is ‘Excellence in service, is the key to client satisfaction!’

Chantelle Steine

Chantelle is driven to help her clients meet their goals and build their business. With over a decade experience working […]

Chantelle Steine

Chantelle is driven to help her clients meet their goals and build their business. With over a decade experience working within the health and fitness sectors, Chantelle utilises a broad scope of industry knowledge and insight to help her clients manage and automate their billing process.

Jessica Kimpiharju

Jess brings over 10 years of experience in the health and fitness industry working in both gym operations and leadership […]

Jessica Kimpiharju

Jess brings over 10 years of experience in the health and fitness industry working in both gym operations and leadership roles. Jess assists her clients to achieve efficient billing and cash-flow management while pursuing her passion as a Group Fitness Leader with PT qualifications.

Matt Lavin-Kerridge

Originally joining Transaction Services Group (TSG) in 2016 working in the Customer Service team, Matt has worked his way up […]

Matt Lavin-Kerridge

Originally joining Transaction Services Group (TSG) in 2016 working in the Customer Service team, Matt has worked his way up and now brings a boost of energy and vibrancy to the Account Management team. He gets a kick out of helping make his clients lives easier, but when he’s not helping his clients he can be found surfing waves or gaming.

PaySmart Client Account Management – 1800 517 219

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Your Account Manager is your resource for support and advice to let you focus on the more important things

Management and Support

PaySmart gives you access to highly experienced Business Development Managers equipped with local knowledge and industry expertise offering the support and advice you need to maximise your potential and accelerate your business growth.

With a robust team of Account Managers ready to hit the floor running to work with you to succeed and a Customer Service team who understand your customers needs – your success is our success!

Andrew Cross

Operations Manager

Andrew has continued the legacy of PaySmart’s roots, beginning as a family owned and operated business in the Health and […]

Andrew Cross

Operations Manager

Andrew has continued the legacy of PaySmart’s roots, beginning as a family owned and operated business in the Health and Fitness industry. As an integral part of PaySmart’s ongoing developments since 1999, Andrews extensive background in Health and Fitness as a Personal Trainer while owner and operator of his own gym has enabled him the insight and knowledge to better understand the needs of PaySmart clients and help maximise their business opportunities.

Over the last 2 decades, Andrew has been a key contributor to the constantly evolving operations and services within PaySmart delivering innovative client experiences and excellence in services to their customers. Overseeing the billing, settling, and customer relation operations, Andrew prides himself on constantly evolving and optimising internal processes to ensure PaySmart clients and their customers are receiving excellence in services with access to the latest in software and products using cutting-edge technology. Witnessing the rapid expansion and growth of businesses who have adopted PaySmart’s billing platform, Andrew believes ‘innovation stems from the frameworks and infrastructure within PaySmart’.

Colin Walker

General Manager - Sales and Marketing

In 2007 Colin joined PaySmart as a Business Development Manager looking after the Queensland and Northern Territory regions. Since then, […]

Colin Walker

General Manager - Sales and Marketing

In 2007 Colin joined PaySmart as a Business Development Manager looking after the Queensland and Northern Territory regions. Since then, Colins understanding of PaySmart and his unique business acumen has enabled him to achieve a leadership role within PaySmart, empowering his team of Business Development and Account Managers with knowledge, experience and dedication.

Colin’s drive towards consistently enhancing client experiences is underpinned by his own thirst for knowledge, undergoing his Bachelor of Science in Sport and Fitness then completing an Executive Master of Business Administration. During his time with PaySmart, Colin has helped thousands of businesses Australia-wide maximise cash-flow opportunities by redefining their payments processes and implement subscription billing models. Colin’s primary focus is to provide business owners with the support, resources and advice they needed to increase customer retention and accelerate their business growth.

Kathy Robson

Client Financial Manager

Kathy started with Paysmart in 2002 as a data entry operator later moving to the Administration Team, handling all communications […]

Kathy Robson

Client Financial Manager

Kathy started with Paysmart in 2002 as a data entry operator later moving to the Administration Team, handling all communications while actioning all requests and reconciliations with customers and clients. Working her way up into senior, supervisory and training roles until years later, when the Client Financial Administration (CFA) role was created. 9 years on, Kathy now manages the CFA team, overseeing all the financial processes, billing customers, settling funds to clients, processing bank disputes and chargebacks, processing payment rejections etc, the list goes on.

Ross Taylor

Business Analyst

With a Gym Sales background and originally starting as a Customer Service team member in 2006 to then managing the […]

Ross Taylor

Business Analyst

With a Gym Sales background and originally starting as a Customer Service team member in 2006 to then managing the Customer Service team, Ross is one of the longest standing team members of PaySmart. During his time, Ross has occupied the roles of Customer Service Manager, Quality Assurance Lead, to now – PaySmart’s Business Analyst. Ross has enjoyed working for PaySmart and and is driven towards consistently learning and developing within Transaction Services Group (TSG). Ross considers PaySmart his second family and sees himself with TSG for many more years as a key contributor to the success and growth of PaySmart clients’ and their customers.

Sheenal Dutt

Customer Service Team Manager

Sheenal has been working within Transaction Services Group (TSG) since 2016, Sheenals experience and background in leading Customer Service and […]

Sheenal Dutt

Customer Service Team Manager

Sheenal has been working within Transaction Services Group (TSG) since 2016, Sheenals experience and background in leading Customer Service and Debt Recovery has awarded her the tactical ability to resolve issues swiftly and effectively. Known for her positive energy and uplifting guidance, Sheenal is driven towards leading the Australian and New Zealand Customer Service team to deliver excellence in services, by encouraging and motivating her team to provide the right understanding, compassion and support needed to ensure optimal customer engagement and experience.

PaySmart Customer Service Team

At PaySmart we have highly trained staff who understand your industry and most importantly, your customer. Our vibrant customer service team based in Australia and New Zealand have years of experience working in your industry. They are available to answer any questions you or your customers may have regarding accounts and payments. In fact, your customers are encouraged to contact us directly to update their details, ask a question or to make additional or catch up payments when necessary.

PaySmart Customer Service Centre – 1800 801 797