In recent articles, I’ve been looking closely at what “full service” at no extra cost should mean if your direct debit billing company offers it.
For PaySmart, one of the vital aspects of our full service is the work our Client Account Managers (CAM) do to directly support clients, our Customer Service Team and our Business Development Managers.
What can CAMs do to help you optimise your PaySmart experience?
To start with, our CAMs can help get your business up and running with PaySmart without delay. They set up new accounts and provide training to guide new clients through all facets of the PaySmart system, including our internet-based, financial management system WebExpress, electronic Direct Debit Request forms and other everyday operational matters.
Your questions answered
Importantly, our CAMs also provide an immediate point of contact for clients to address any queries or training needs that can’t be resolved by our Customer Service Centre.
They also provide the vital intermediary between clients and our Business Development Managers, to ensure clients are fully supported when they really need it.
Four layers of service
Whether it’s our CAMs, Business Development Managers, Customer Service Team or our IT & Operational Support, PaySmart’s full service at no-extra cost will keep your systems running smoothly, your cash flow secure and your debtors in check, so you’ll have the time to focus on what you do best.
Contact PaySmart today for more information and an obligation-free Benchmark comparison to any other billings provider. Don’t settle for less.
