PaySmart’s Quality Customer Service Support

When you’re implementing anything new in a business, particularly new software or web-based systems, you’ll no doubt have questions that need quick answers.

It can be frustrating to wait on hold or to have to log a job or fill out a form to ask your question.

This is a world away from the PaySmart experience.

PaySmart is one of Australia’s largest and longest standing direct debit billing providers, and like any business, providing excellent service is vital to our success.

PaySmart’s Customer Service Centre is on hand to support new clients and their customers using the PaySmart system—whether it’s a quick question about running payment reports or updating customer details, our team is ready and waiting to help.

What’s great about the PaySmart Customer Service Centre?

  • Efficient and friendly support—the average time you’ll need to wait for us to answer your call is 45 seconds and we can generally resolve client queries within three minutes.
  • Your email enquiry will be processed the same day too (unless you send it at the very end of the day or out of hours!).
  • We provide a high quality service—our team takes around 280 calls and manages more than 300 emails every day, and we aim for quality in every interaction. That’s the PaySmart difference.
  • All of our Customer Service staff are working towards a quality assurance goal, making it possible for us to achieve great results on our answer rate, wait time and talk time.

You’re in safe hands with PaySmart, as are your customers.

PaySmart’s Customer Service Centre is terrific and answers any questions we have quickly and efficiently. I love that I can talk to someone who has both the knowledge and the context to solve my problems fast. 

— Dawn Gaskell, Yellow Office, Office Manager


Contact PaySmart today for more information and an obligation-free comparison to other billings provider.