Customer Service Centre – the frontline of your business and ours

Good service can make or break a business—that’s why PaySmart is particularly proud of the outstanding service we deliver to clients through our Australian-based Customer Service Centre.

As PaySmart collects membership fees and payments on behalf of our clients, we often deal directly with our clients’ customers. So for businesses considering working with a direct debit billing company, it would be wise to investigate the quality of their customer service centre, so you know your customers are in good hands when they need to resolve a problem or ask a simple question.

After all, when you outsource part of your business operations to an external service provider and customer service centre, you trust them to perform to your standards and to treat your customers with respect, respond to their enquiries promptly and address them without issue. Good customer service is the cornerstone of any successful business, so it’s important to get it right.

The PaySmart experience

When it comes to PaySmart, your customers are in safe hands. We provide them with access to:

  • Australian-based telephone and online support to help answer questions about the PaySmart service—at no extra cost
  • Telephone and online assistance and training on the PaySmart systems—at no extra cost
  • Efficient and friendly support—our average wait time to be answered is 38 seconds and we can generally resolve client queries within three minutes.

Here’s what one of our long-term clients thinks about our Customer Service Centre:

“PaySmart has proven themselves to us year after year with their professionalism and attention to detail. Their Customer Service Centre and client service is brilliant. They constantly look for ways to improve efficiencies, which helps
us as a growing business. For us, no one else comes close to the standards set by PaySmart.” 

Chris and Corrine Chalmers, Directors at CrossFit Geelong 

Contact PaySmart today for more information and an obligation-free comparison to other billings provider.