The PaySmart difference: How to tell direct debit billing providers apart

By Colin Walker

When you’re working out which direct debit billing solution will provide the right fit for your organisation, it can be hard to know where to start. And while PaySmart is widely known as the industry benchmark in direct debit billing, for someone new to the game, they may wonder how PaySmart actually compares.

In my role as PaySmart’s National Sales Manager, I’ve worked in partnership with hundreds of clients and I’ve helped shape the PaySmart products and services that drive their business success—and I absolutely stand behind what we do.

So I’ve put together some questions that may help you weigh things up. I’ve also provided answers from PaySmart’s perspective—why not ask other providers for their responses too? That should give you a clearer picture of how PaySmart compares!

Q: Do you provide full service direct debit billing at that price?
PaySmart perspective: What sets PaySmart apart is our full service at ‘no extra cost’. Our Four Layers of Service is recognised Australia-wide as the industry benchmark, representing better value than our competitors, and we provide this at no extra cost to our clients.

Q: But what does ‘full service’ direct debit billing actually mean?
PaySmart perspective: Some billing companies may claim to offer ‘full service’, but the reality can often fall short. This is what ‘full service’ means at PaySmart and you shouldn’t expect anything less:

  • We’re a service-focussed business so you can rely on us to help you get set up, to respond to questions, to manage non-payments on your behalf, and to work with you to make adjustments to your billing systems, processes and customer information along the way—it’s not an automated service—it’s our people, picking up the phone and talking to you about what you need and then addressing it for you. But we also offer the technology so you can take care of things after hours when necessary.

At PaySmart, you’ll also have access to:

  • Business Development Managerswith local knowledge and industry experience who can help support your business aims and growth plans
  • Client Account Managerswho help get your PaySmart systems up and running without delay and provide you with training
  • Internet-based, real-time systems that give you access to your account 24/7, 365 days a year…all at no extra cost.

Q: Do you charge for training on your systems or if I need help down the track?
PaySmart perspective: PaySmart’s Australian-based Customer Service Centre provides telephone and online support to help answer your questions and to provide assistance with systems and training—for you and your customers. You can also make changes to your customer information at any time, 24/7 through WebExpress. Plus, when you get started, one of our team members will run you and your staff through a training program so you know how it all works—and you can call them with any questions you have down the track…all at no extra cost.

Q: What about assistance with dishonoured payment recovery? PaySmart perspective: For whatever reason your customer misses a payment, PaySmart’s comprehensive Debtor Management System will kick in so you don’t have to spend your valuable time chasing outstanding fees when you could be working on your business. And, we don’t just let you know that a payment has been missed, we actually follow it up on your behalf, at no extra cost!

Q: Can new clients sign up to direct debit billing online, or do I have to do this manually?
PaySmart perspective: Our electronic Direct Debit Request (eDDR) forms are easy to use and responsive to a variety of mobile technologies including smart phones and tablets—it’s never been easier to get your customers up and running with PaySmart. eDDRs can reduce your administrative workload, plus as there’s no duplicating the data entry, you reduce the risk of error. And if your prospective client doesn’t sign up on the spot, you can follow them up with a link taking them directly to the forms.

Q: Do you integrate with management software?
PaySmart perspective: Yes! PaySmart provides a fully integrated end-to-end solution by ensuring software, billing, entrance control or other management systems, talk to each other. This is delivered through our PaySmart+ solutions tailored for a range of industries. And if your industry isn’t represented, it doesn’t mean it can’t be done! Read more about PaySmart+.

Q: How secure is my data?
PaySmart perspective: We’re absolutely committed to keeping your data safe and your customers’ data safe—guaranteed. PaySmart is a leader in ensuring the highest standards of data security with a Level 1 (Version 2) PCI-DSS Compliance rating, plus all of our data is stored in Australia so that means peace of mind.

Contact your local PaySmart Business Development Manager to arrange a meeting today, or read more on the PaySmart website.